Terms and Conditions

Last updated: April 17, 2026

Welcome to Dreamlux AI (the "Service"), a creative platform that lets you generate videos, images, and related content with artificial intelligence. These Terms and Conditions (the "Terms") form a binding agreement between you and Innomatrix Limited, a company registered in the United Kingdom ("Dreamlux AI", "we", "us", "our").

By creating an account, purchasing a plan, or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, our Acceptable Use Policy, and our Refund Policy, each of which is incorporated into these Terms by reference.

1. Eligibility & Account

You must be at least 18 years old and legally able to enter into a binding contract in your country of residence to use the Service. By using the Service you represent and warrant that you meet this requirement.

You are responsible for:

  • the accuracy of the information you provide when creating an account;
  • keeping your credentials confidential and secure;
  • all activity that occurs under your account, whether or not you authorised it.

If you suspect unauthorised use of your account, contact us at [email protected] without delay.

2. The Service

The Service currently includes, among other features, AI video generation (text-to-video, image-to-video, image-between-images), AI image generation, face-swap, style transfer, and a library of templates. We may add, change, or remove features at any time, and some features may be available only on paid plans or in certain regions.

Generation quality depends on the model, your prompt, your source material, and factors outside our control. We do not guarantee that a specific output will meet your expectations.

3. Licence from Us to You

Subject to these Terms and the plan you have purchased, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business purposes.

You may not:

  • copy, modify, or create derivative works of the Service itself (as distinct from the outputs you generate);
  • reverse engineer, decompile, or attempt to extract our models, weights, prompts, training data, or safety systems;
  • scrape, crawl, or mass-download the Service except to the extent expressly permitted by a published API;
  • resell, sublicense, or repackage the Service to third parties without a written commercial agreement with us.

4. Your Content & AI Output

4.1 Your Input

"Your Input" means any image, video, audio, text, or other material you upload, type, or otherwise provide to the Service. You retain ownership of Your Input.

You grant us a worldwide, royalty-free, sublicensable licence to host, store, transmit, reformat, and process Your Input strictly for the purpose of providing the Service to you (including routing Your Input to our AI providers and storing generations in your account history).

We do not use Your Input to train our generalised AI models without your explicit opt-in, except where required by law or safety review.

4.2 AI Output

"Output" means any content generated by the Service in response to Your Input. Subject to payment of any applicable fees and compliance with these Terms and the Acceptable Use Policy, we assign to you, to the maximum extent permitted by law, all of our right, title, and interest in the Output you generate. You may use the Output for personal or commercial purposes.

You acknowledge that:

  • Generative AI may produce similar or identical outputs for different users. We do not guarantee the uniqueness of any Output.
  • Copyright and other intellectual-property protection for AI-generated material varies by country and is still evolving. We make no representation that the Output is protectable as a copyrighted work in any given jurisdiction.
  • You are responsible for the Output you use, publish, or distribute, and for clearing any rights in Your Input that the Output incorporates.

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. In particular, you confirm that you will not use the Service to:

  • Create deepfakes or any content depicting a real, identifiable person — including public figures, celebrities, politicians, athletes, influencers, or private individuals — without that person's clear, documented consent.
  • Create sexual, pornographic, or primarily suggestive content, whether real, fictional, or AI-generated, or whether the subjects are clothed or not.
  • Create, request, or share any content that sexualises, endangers, or exploits anyone under the age of 18. This applies whether the subjects are real or AI-generated. Violations are reported to law-enforcement authorities automatically.
  • Commercially exploit the likeness, voice, or identifiable style of any celebrity or public figure without their explicit written permission.
  • Produce content that harasses, bullies, threatens, or defames an individual, or that constitutes hate speech, incitement to violence, or terrorist content.
  • Infringe any third party's copyright, trademark, patent, trade secret, or right of publicity.
  • Engage in fraud, phishing, impersonation, identity-document forgery, or any illegal activity under the laws that apply to you or to us.
  • Attempt to bypass usage limits, safety filters, billing controls, or account restrictions.

Violations of these prohibitions can result in immediate suspension or termination of your account with no refund for unused balances, and may be referred to payment networks and law-enforcement authorities. See the Acceptable Use Policy for the complete rules and consequences.

6. Credits, Plans & Billing

The Service operates on a credit system. You can obtain credits by purchasing a one-off credit pack, by subscribing to a monthly or annual plan, or occasionally through promotions. All prices are displayed on the pricing page and are in the currency shown at checkout, inclusive or exclusive of VAT as indicated.

Payments are processed by third-party providers (currently Stripe and PayPal). By purchasing you also agree to the terms of the applicable payment provider. We do not store your full card number or bank details on our servers.

You are responsible for any taxes, bank fees, or currency-conversion charges that your bank or card issuer applies. Where we are required to collect VAT or equivalent sales tax, we will display the applicable rate at checkout.

7. Auto-Renewal & Cancellation

Subscription plans renew automatically at the end of each billing period (one month or one year, depending on the plan you selected) at the then-current price, unless you cancel before the renewal date. We will attempt to notify you by email before a renewal takes place.

You can cancel at any time from the billing area of your account, or by emailing [email protected]. Cancellation stops future renewals — it does not, by itself, refund the current period. If you want a partial refund of the current period, see Section 8.

8. Refunds

We aim to be fair. If you are unhappy with your purchase, contact us within 14 days and we will refund the unused portion of what you paid. Full details are in the Refund Policy, which forms part of these Terms.

In summary:

  • 14-day cooling-off right. UK and EU consumers may cancel within 14 days of purchase. Because the Service is a digital service, any portion you have already used (credits consumed to generate content) is treated as delivered and is not refundable; the unused portion is refundable.
  • Refund formula (credit packs). refund = amount_paid × (remaining_credits ÷ total_credits).
  • Refund formula (subscriptions). We refund the greater of the time-prorated amount and the credit-prorated amount of the current period.
  • Automatic refunds. Credits for generations that fail on our side are returned to your balance automatically.
  • No refund for accounts suspended for violating the Acceptable Use Policy, for purchases made with stolen payment methods, for balances fully consumed, or for abuse of the refund mechanism.

9. Third-Party Services

The Service integrates with third-party services such as Stripe, PayPal, Google, Facebook, Apple, and various AI inference providers. We are not responsible for third-party services, their terms, their uptime, or their privacy practices. Your interactions with those services may be subject to separate terms between you and the provider.

10. DMCA / IP Complaints

We respect intellectual-property rights. If you believe content on Dreamlux AI infringes your copyright or other IP rights, please send a notice to [email protected] with the subject line IP Complaint containing:

  1. Your full name, postal address, phone number, and email.
  2. A description of the work or right that you claim has been infringed.
  3. A URL or task ID identifying the infringing content on our service.
  4. A statement that you have a good-faith belief that the use is not authorised by the rights owner, its agent, or the law.
  5. A statement, under penalty of perjury, that the information is accurate and that you are authorised to act on behalf of the rights owner.
  6. Your physical or electronic signature.

We will respond to valid notices within a reasonable time, remove or disable the reported content, and notify the user who posted it. Repeat infringers will have their accounts terminated.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if we reasonably believe you have breached these Terms or the Acceptable Use Policy, if continued access creates risk to other users or to us, or if we are legally required to do so.

Termination does not affect any rights or obligations that by their nature survive, including Sections 4 (Your Content & AI Output), 8 (Refunds), 10 (DMCA), 12–15 (Disclaimers, Liability, Indemnity, Governing Law), and 17 (General).

12. Disclaimers

Except as expressly required by applicable consumer-protection law, the Service is provided on an "as is" and "as available" basis, without warranty of any kind.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any specific Output will meet your expectations, that the Output will be unique, or that the Output is protectable under copyright or other intellectual-property laws in any given jurisdiction. Your statutory rights as a consumer under the Consumer Rights Act 2015 and other applicable UK law are not affected.

13. Limitation of Liability

Nothing in these Terms limits or excludes our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be limited or excluded under applicable law.

Subject to the above, and to the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or anticipated savings, whether or not foreseeable and even if we have been advised of the possibility.
  • Our total aggregate liability to you for any and all claims arising out of or related to the Service, whether in contract, tort (including negligence), or otherwise, is limited to the greater of (i) the amount you actually paid us in the 12 months immediately preceding the claim, or (ii) USD 100.

14. Indemnity

You agree to indemnify, defend, and hold harmless Dreamlux AI, its affiliates, and their respective officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

  • Your Input;
  • your use of the Output (including any publication, distribution, or commercial exploitation);
  • your breach of these Terms or the Acceptable Use Policy;
  • your violation of any law or the rights of any third party, including intellectual-property, publicity, and privacy rights.

15. Governing Law & Disputes

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. Subject to your mandatory consumer rights in your country of residence, the courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Service.

If you are a consumer resident in the European Union, you may also bring a claim in your country of residence, and you may use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Before bringing any claim, please contact us at [email protected] — we will try to resolve the matter informally.

16. Changes to These Terms

We may update these Terms from time to time. If a change is material we will make reasonable efforts to notify you in advance (for example, by email or in-product notice) at least 14 days before the change takes effect. Continued use of the Service after the effective date means you accept the revised Terms. If you do not accept, please stop using the Service and contact us to close your account.

17. General

  • Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and Refund Policy, constitute the entire agreement between you and us concerning the Service.
  • Severability. If any provision is held unenforceable, the rest remains in force.
  • No waiver. Our failure to enforce a right is not a waiver of that right.
  • Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or to a successor as part of a merger, acquisition, or corporate reorganisation.
  • Translations. These Terms may be translated for convenience. In case of conflict, the English version prevails.
  • No third-party rights. Except as expressly stated, no person other than you and us has any rights under these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

18. Contact

For any question about these Terms, your account, refunds, or IP complaints:

Email: [email protected]
Website: https://dreamlux.ai

Dreamlux AI is operated by Innomatrix Limited, a company registered in the United Kingdom (registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ). Company registration number: 16188012.